Advanced Diploma of Hospitality

Questions: 1. You work for an organization that does not actively encourage its employees to participate in decision-making processes, and to assume responsibility and exercise initiative as appropriate. What would you say to convince the organizations management to do so? Write a transcript of what you would say. 2. Do you consider group decision-making to be a valuable tool that will aid in encouraging employees to participate in decision-making processes, to assume responsibility and exercise initiative? Explain briefly. 3. Your organization has changed the way it accepts payments from customers/ clients to make the process easier for clients/ customers. What would you do to ensure that the organizations continuous improvement processes are communicated to all stakeholders? 4. Define sustainability and outline why organizations should develop workplace sustainability policies. Answers: (1). As an employee, I would make the management understand about the importance of participatory management and I would explain them the reasons that why participation in decision-making process is important. Firstly, it helps in the analysis of problems closely, development of analytical strategies and setting appropriate goals for the company. This helps in the improvement of the self-esteem of the employees (Walker and Walker 2012). Assessment: BSBMGT516 Facilitate continuous improvement Version 1.1 Implemented April 2016 Review Date July 2017 Responsibility Copyright Australian College of Vocational Studies (2). Group decision making is a valuable tool that helps in the encouragement of employees in decision-making process. Group decision making helps the employees in self-improvement and self-monitoring. If they are made part of the decision making process, then they will develop a feeling that their values and ideas are considered and valued. Employees will continuously contribute towards the success of the organization and will help the organization in improving (Buhalis and Crotts 2013). (3). Developing a good relationship with the stakeholders helps in the development of values and procedures of the organization. This can be achieved with a good communication system within the organization (Ladkin and Buhalis 2016). A verbal presentation method may be used to communicate improvement process to the stakeholders. Additionally, notices can be held on boards, memos and faxes. The face-to-face communication method can also be adopted to communicate information related to the organization. Assessment: BSBMGT516 Facilitate continuous improvement Version 1.1 Implemented April 2016 Review Date July 2017 Responsibility Copyright Australian College of Vocational Studies (4). Sustainability means cherishing of human wellness, biodiversity, freedom and equality. It means maintenance of economic security without damaging the environment. It means creation of social and economic systems that helps in meeting the physical needs. If an organization formulates policies that are related to sustainability then the employees of the organization may act as active contributors to solve issues related to environment related to the company (Chan and Hsu 2016).